SHIPPING
We know you're excited to receive your Cosmic Muse purchase! To give you an idea of when to expect your pieces, we have compiled this handy guide outlining everything you need to know about shipping.
The below information is an approximate guide. There may be delays during promotional periods, sales and over holiday seasons. Shipping rates are subject to change during promotional periods.
Shipping Information
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Australian Orders
$7.95 standard shipping
FREE for orders over $100
(estimated 3-14 business days)
$10.95 express shipping
FREE for orders over $150
(estimated 1-3 business days)
Orders are sent from Perth, WA via AusPost.
To check current delivery speeds please visit -
https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage
Please note that delivery times are an estimate only and Cosmic Muse will not be held liable for any unavoidable delays in delivery.
International Orders
$15 standard shipping
FREE for orders over $150
To check current delivery speeds please visit -
https://auspost.com.au/service-updates/international-delivery-times#international
Please note that delivery times are an estimate only and Cosmic Muse will not be held liable for any unavoidable delays in delivery.
Processing Times
To ensure all orders are packaged with care, please allow up to 2 business days for your order to be processed & shipped.
Tracking
You will be notified of your tracking number via email upon the completion of your order.
If you haven't received your tracking number within 3 business days, please check your junk and spam folder then contact us at info@cosmicmuse.com.au.
Track your parcel here -
Shipping & Delivery Policy
Any customs duties or taxes that may incur as deemed by your country's legal regulations shall be borne by the customer, hence it is advisable that you check this with your local authorities prior to completing the order.
Once your order has been shipped, we are not responsible for any uncollected parcels due to incomplete/wrong address or unsuccessful delivery attempts. We are not liable for unanticipated delays due to bad weather conditions or customs clearance procedures.
In the case of missing or lost parcels, refunds will be processed only upon official confirmation from the postal service. According to universal postal regulations, the inquiry may take up to 2 months to conclude.
FAQs
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Do you ship worldwide?
We sure do!
For shipping time estimates and rates please check our 'International Shipping Information' section.
How can I track my order?
Track your parcel here -
Will my Cosmic Muse purchase arrive gift wrapped?
All purchases come lovingly packed in our signature pink jewellery box and are then wrapped in tissue paper for an extra special touch.
At Cosmic Muse, we understand the importance of being mindful of our eco footprint and are always looking for ways to reduce our environmental impact. That's why we've designed our jewellery boxes to be multi-purpose and able to house multiple pieces. Any additional items are then packed in our luxe jewellery pouches. With this thoughtful packaging, you can enjoy your jewellery while knowing that we are doing our part to protect the planet.
Whether it's for yourself or someone special, we want our packages to bring happiness!
If you require individual boxes for gifting, please leave us a note at checkout.