WARRANTY
Shop with confidence - all Cosmic Muse pieces come with a 3 month warranty against manufacturing faults and workmanship.
WARRANTY POLICY
All Cosmic Muse pieces come with a warranty of three (3) months. Our pieces are fine in nature and should be worn with care. Your warranty does not cover loss, changes in appearance, gradual degradation, damage, breakage or tarnishing due to wear and tear or improper use or storage of your jewellery. Our warranty is only valid if proven by our independent jewellers to be defective due to the manufacturing process.
Replacement or repair is at the sole discretion of Cosmic Muse. When an item is repaired under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply.
To claim your warranty please contact us via email at info@cosmicmuse.com.au and include the following information:
- Proof of purchase.
- A clear written description of the fault.
- A photo of the fault.
Items must be returned via a shipping method which can be tracked; Cosmic Muse does not assume responsibility for lost parcels.
International returns must clearly mark ‘Returned Goods’ on the postal company's consignment to ensure that the items do not attract possible customs duties and taxes on entering Australia.